Description

Zycoo CooCentre-S30 IP PBX Kenya

The Zycoo CooCentre-S30 IP PBX Kenya is an all-in-one telecommunication solution  for small and micro enterprises (SMEs). It is fully designed to include; IP PBX, Call Center, CRM and Telemarketing system features, the details are crucial for improving internal communications, customer care, while also enhancing the efficiency of company telemarketing. Zycoo CooCentre-S30 IP PBX is a 30 agents Call Center, providing a call center, IP PBX, CRM applications, a high efficient solution for SMB to handle customer relationship management, and features as easy to implement, maintain and use.

The Zycoo CooCentre-S30 IP PBX includes IP PBX features, such as voicemail, video calls, paging and intercom, IVR, call recording. Call center features including call pop-up, ACD, call queues and CRM are all available and ready to use without any license fees. CooCenter-S30 comes with max. 8 x GSM or FXS lines or 2 x PRI ports, also available  is WebRTC technology to support Window Pop-up, CRM, ACD, statistic reports all these features saves operation cost and improves productivity for any business entity with marketing after-sales service, product promotion and communication management departments.

Advantages and Benefits

• Cost-saving
  • Zycoo CooCentre-S30 IP PBX has a single CooCenter-S30 unit, a fully-featured IP PBX system for daily business phone calls, plus an innovative call center system solution with built-in CRM functionality for telemarketing and customer care. This combined approach significantly reduces total operation unlike a scenario where a single telecommunication system is procured independently.
• Easy to Install and Manage
  • Zycoo CooCentre-S30 IP PBX is extremely easy to install and manage, no dedicated IT staff necessary. All features are ready to use out of the box, leading to a simple and trouble-free installation experience.
• Security
  • Zycoo CooCentre-S30 IP PBX  host  security-related features that help protect your business trade secrets. Recordings, call logs, local storage of customer data, VPN encrypted communications, PIN controlled outbound calling and different levels of system access control help ensure the security of your telecommunications and business affairs.

Key Features

• WebRTC
  • Zycoo CooCentre-S30 IP PBX utilize the latest WebRTC technology, from within Web extensions, agents can therefore answer phone calls with ease without handset support. Also the WebRTC technology allow pop up windows which allow you serve clients faster and better
• Built-in CRM
  • Zycoo CooCentre-S30 IP PBX has a built-in entry-level CRM system to help small businesses improve communication efficiency with customers. The CRM system allow a business entity to meet customer needs appropriately
• IVR (Multi-layer IVRs)
  • Multi-layer IVRs can efficiently lead callers to IP PBX extensions and call center queue agents according to the caller’s requirements. High-efficiency call processing improves enterprises’ production and overall customer satisfaction.
• Satisfaction Survey
  • Records can be easily kept with Zycoo CooCentre-S30 to allow customer satisfaction survey. CooCenter-S30’s satisfaction survey helps enterprises establish a better customer service feedback mechanism to help ensure that customers are receiving an excellent level of service.
• Call Center Features