IT Remote Support

An organization can easily manage its data with the help of IT experts. As hardware gets more refined due to new advancement in technology, many organizations are forced to undergo data maintenance. This might however make it quite difficult to achieve target levels in business. Acquiring IT services is therefore very important in meeting such targets. Remote support comes in handy in such situations where data maintenance is required in an organization.

Implementing the use of IT support in your business may lead to customer satisfaction, which in turn results in positive feedbacks and reviews about the business. As systems become more and more complex, maintaining the service level is becoming more tedious with data management. It seriously affects  security concerns in industries. Many IT solution providers come with the remote IT support services thus helping organizations to focus on productivity.

Remote IT support with VDS Technology Kenya

VDS Kenya, a leader in the provision of IT services and products offers reliable IT Remote Support services. It helps you in fixing system technicalities that may compromise the safety of your data, all while keeping your sensitive data behind your firewall. VDS Kenya offers a wide range of remote support services including computer network set up, software and hardware updates, antivirus updates, among many other essential services. We also present you with various troubleshooting options using advanced software tools together with many other services. We provide clients with unsurpassed level of IT Remote support in Kenya.

With our remote support services, all the monitoring and support is managed remotely. This means that  an onsite management is not required to accommodate an extra overhead. Our remote connection is totally safe and secure, so your data is safe with you always.

The services we offer include:

  • Operating system (windows, MAC) updates
  • Security patches, Hot fixes and service pack updates on Windows OS
  • Installation and removal of software
  • Anti-virus updates
  • Virus removal and prevention
  • Up to date scanning and scheduling of hard drives
  • Troubleshooting for the connectivity issues
  • New application updates and patches

We offer support to many industries which include :

  • Retail industry
  • IT industry (Software/Hardware)
  • Healthcare
  • Hospitality
  • Small and medium businesses
  • Lifestyle industry
  • Food industry

Our Strength

While adhering to highest standards of professionalism and industry ethics, our highly experienced team of experts are always delighted to address your concerns in business. Our technicians are highly reliable and can quickly rectify your problems accurately without interfering with productivity in your organization. We troubleshoot and find the remedy for any issues related with the data backup, data recovery and archiving.

Boost the user experience

The services we provide are highly flexible, allowing us to resolve and find solutions in a responsive way, satisfying all types of demands from different users. Some of the key features that the users find very satisfied comprises:

  • Our agents are able to fix problems in multi-computing platforms such as Windows, Linux, MAC, IOS and Android.
  • Security is no more a concern for you, your data is secured with you always. While with the remote support we keep an eye with the agents of their actions, so you have an audit for the actions they have performed.

As a leader in the IT infrastructure solutions and the telephony systems in Kenya, we are able to meet the client deadlines and requirements in detail.  Our proven strategies make sure that each and every concern is addressed. Once again we can guarantee you that your data security is safe in the hands of VDS Technology Kenya. We offer services in other realms of IT sectors as well including the Desktop Support in Kenya.

Contact us now for a hassle free experience, if your organization needs a remote IT support in Kenya. We are happy to assist in designing and implementing a good support plan for your organization.

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