Whatever your financial budget is, we offer you affordable Telephone System maintenance contracts from our various telecom maintenance packages which aim to serve your needs. It is very essential to secure your communications investments by implementing a Telephone System maintenance contract so as to assist you in detecting any failures that can lead to huge losses for the business. Our highly skilled team of technicians are experts in dealing with different phone systems. Regular training programs keep them up to date on all of the most advanced technology, services, and products.

Why do I require Maintenance & support for my telephone system in Nairobi?

• Without top-class maintenance services in your telephone system in Nairobi, you might find yourself cut off from your customers, suppliers, and hence suffer the business loss related to that.
• We offer telephone system maintenance from one to five years on most phone systems, with reduced prices for long-term contracts and a selection of service levels to satisfy your precise needs.
• We partner with top brands, and that allows us to meet and exceed the standards set by the top telephone companies in Kenya.
  Our Eldoret extensive support coverage is backed up by specialist technical teams who often work remotely to get you back online fast.

Our Phone System Maintenance Contract are the most outstanding.

As one of the Nairobi leading independent providers of communications services, Vector Kenya specializes in delivering and supporting telephony solutions & Phone System Installation to businesses via a diverse connectivity portfolio. Vector Kenya is highly proficient in helping customers transition from legacy infrastructure and implementing business continuity, resiliency, and supplier consolidation initiatives. We seek to deliver a seamless transition from traditional, dispersed telecoms to new, unified connectivity platforms. We major in four locations in Kenya including, Eldoret, Mombasa, Nakuru and, Kisumu, Vector Kenya was ideally placed to service customers across the Nairobi. Customer IT – related issues however spread across each of the locations. Vector Kenya has a nationwide team of engineers based throughout Nairobi. Vector Kenya can offer contracts on a range of telephone systems in Nairobi, including Avaya, Panasonic, Grandstream, Yeastar, Cisco, NEC, Asterisk Systems & Dlink. Please contact us for advice on how we can start off with the maintenance of your existing phone system.

Support and Account Management

Vector Kenya boasts of a group of engineers who are proficient in IP based voice and data networks with extensive understanding of most major telephone system in Nairobi. We don’t employ sub-contractors so clients are fully backed up by a team of Vector Kenya employees which is capable of building long-term relationships with clients .Our standard maintenance contract encompasses the following elements:

• Dedicated points of contact across every area of the business
• Service Level Agreements with agreed targets and measures
• Regular Service Reviews
• Management reporting to provide visibility and control of on-going costs

Furthermore our engineers provide great services ranging from installation right through to fault resolution but our customers also get a courtesy follow-up call after each visit, to make sure service excellence was delivered.Telephone system faults, systems failure in addition to parts and labor (including site visit, remote diagnostics and incident management) are all covered under our maintenance contract. Phone System changes like programming and equipment changes are offered also on request. We understand how important it’s that you should have fast and efficient support and maintenance, so our support services are carefully structured along with your business in mind.

What do we offer new customers?

Switch your current Telephone maintenance contract to Vector Kenya or sign up for maintenance on the new telephone system in Nairobi and we will:

Carry out an in depth audit in your current communications.
Find out much more about your organization and its particular challenges.
Advise you on potential productivity enhancement or financial savings.
Review of your system programming and produce necessary changes.
Clean and backup your database to make sure efficient operation.

Our Maintenance contact for telephone products is our guarantee towards customer. We will ensure that your business communication will certainly be working continuously .

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